toll free · Campaign guide

Toll-Free Messaging Throughput

Toll-free throughput describes a sending rate for a specific configuration. It should not be presented as a guaranteed audience delivery time.

Toll-free capacity planning

List size, segment count, retries, queue age, and time-sensitive expiration all contribute to launch planning. The relevant limit may be different for media and text.

Putting the guide into practice

Calculate the useful send window and ask the provider to identify the bottleneck. Plan an alert when queued messages would arrive after the event or deadline.

  • Expected traffic
  • Segments
  • Queue age
  • Expiry boundary

Limits and review decisions

A higher configured rate does not establish better engagement. Keep speed and recipient outcomes separate in campaign reporting.

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