Toll-free formats and replies
File support, media limits, and response routing may differ between programs. Essential event information should remain understandable in text.
Putting the guide into practice
Test text, approved media, ordinary questions, and opt-out handling with synthetic cases in a controlled environment before any live campaign send.
- Text test
- Media test
- Reply test
- Opt-out test
Limits and review decisions
Do not promise that every device will display the same image or video. Preserve readable text and a verified destination link.