Communicating event changes
Preserve the original event record and correction history. Venue, time, cancellation, and attendance-policy changes can affect different groups of recipients.
Putting the guide into practice
Confirm the change with the campaign's event owner, cancel conflicting queued messages, write a concise correction, and update the linked destination before release.
- Approved change
- Queue cancellation
- Updated link
- Correction record
Limits and review decisions
Do not claim that a sent text can be recalled from every device. A correction needs its own approval and useful timing.