The connective layer
Pantheon describes the gap as an active architectural layer. It connects specialized cognitive regions without requiring them to become one undifferentiated system, preserving continuity as information moves between them.
Keep the operational thread
For a proposed communications workflow, the useful question is which decisions and records need to persist across handoffs. Event revisions, approval history, reply ownership, and outstanding dependencies are examples to map during scoping.
A concrete implementation conversation
Define the records entering the system, the context that can be retained, the authorized integrations, and who can approve an action. Agree on how changes are reviewed and corrected before describing the integration as part of your campaign operation.