Revocation and suppression handling
Separate receiving a revocation request, acknowledging it where appropriate, suppressing the number, and canceling pending sends. Record the evidence and effective state.
Putting the guide into practice
Test standard keyword handling and ordinary-language requests with synthetic data. Confirm how staff escalate ambiguous messages and how suppression propagates between imports and queues.
- Request intake
- Suppression
- Queue cancellation
- Audit record
Limits and review decisions
Do not re-enable a contact just because it appears in a later file. Require the campaign's reviewed reauthorization process and preserve the previous revocation record.